Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We’ve compiled answers to some of the most common questions our customers ask about our artificial jewelry products, orders, shipping, returns, and more. If you have any additional questions, feel free to contact us directly.

1. What is Artificial Jewelry?

Artificial jewelry, also known as imitation or fashion jewelry, is made using non-precious metals, synthetic stones, glass, and other materials that mimic the appearance of real gemstones and precious metals. It offers a wide range of stylish, affordable, and trendy pieces, making it perfect for everyday wear or special occasions.

2. Is the Jewelry Safe for My Skin?

Yes, our artificial jewelry is crafted with care, using high-quality materials that are skin-friendly. However, we recommend avoiding direct contact with water, perfumes, and lotions to maintain the jewelry's shine and prevent tarnishing. If you have sensitive skin, please check the material specifications for any potential allergens.

3. How Do I Choose the Right Size for Necklaces, Rings, and Bracelets?

  • Rings: To determine your ring size, measure the circumference of your finger using a soft measuring tape or a piece of string. You can also use an existing ring that fits you well and measure its inner diameter.
  • Necklaces: We offer necklaces in a variety of lengths. If you're unsure about the length, a standard 16-inch necklace sits at the base of the neck, while an 18-inch necklace rests just above the collarbone.
  • Bracelets: Measure your wrist size by wrapping a tape around your wrist where you typically wear a bracelet. Add about 1-2 cm for a comfortable fit.

If you need further assistance, please feel free to reach out to our customer support team.

4. How Do I Care for My Artificial Jewelry?

To keep your jewelry looking beautiful for a longer time, follow these tips:

  • Store it properly: Keep your jewelry in a dry place, away from sunlight. Use a soft pouch or box to protect it from scratches.
  • Avoid exposure to moisture: Take off jewelry before showering, swimming, or exercising.
  • Clean gently: Use a soft cloth to wipe your jewelry. For stubborn stains, a mixture of water and mild soap can be used, but avoid harsh chemicals or cleaners.

5. Can I Custom Order Jewelry from Your Store?

Yes, we offer custom jewelry services! If you have a specific design in mind or would like to personalize a piece (engraving, choice of stones, etc.), please get in touch with our customer support team. We’ll be happy to work with you to create the perfect piece.

6. How Do I Place an Order?

Placing an order with us is simple:

  1. Browse our collection and add your desired items to your shopping cart.
  2. Once you’re ready, go to the checkout page.
  3. Provide your shipping details and select your preferred payment method.
  4. Confirm your order, and we will process it promptly.

You’ll receive an order confirmation email, and once your items are shipped, you’ll receive a tracking number to follow your order.

7. What Payment Methods Do You Accept?

We accept the following payment methods for both domestic and international orders:

  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • Net Banking (for domestic orders)
  • PayPal (for International)
  • UPI (for domestic orders)
  • Mobile wallets (Paytm, PhonePe, Google Pay, etc.)

All payments are processed securely through encrypted gateways.

8. How Long Will It Take to Receive My Order?

  • Domestic Orders (India): Orders are typically delivered within 5-7 business days after processing.
  • International Orders: Delivery takes around 15-18 business days, depending on your location.

Please note that processing time is usually 2-3 business days for all orders, and shipping times may vary based on the shipping method chosen and any unforeseen delays.

9. Do You Offer International Shipping?

Yes, we offer international shipping to most countries. Shipping fees and delivery times vary based on your location. During checkout, you can view the available shipping options and costs.

10. What Shipping Companies Do You Use?

We partner with the following trusted shipping companies to ensure your order reaches you safely and on time:

  • Domestic Shipping (India):

    • Blue Dart
    • Delhivery
    • India Post
    • DTDC
    • Xpressbees

  • International Shipping:

    • DHL Express
    • FedEx
    • USPS
    • Royal Mail
    • UPS
    • Aramex
    • India Post (for select international destinations)

You will receive a tracking number via email once your order has been shipped, which you can use to track your package with the respective courier service.

11. Can I Return or Exchange My Jewelry?

Yes, we offer a 14-day return and exchange policy. If you're not completely satisfied with your purchase, you can return or exchange the item within 14 days of receiving it. Please note that the product must be in unused, original condition with all tags and packaging intact.

For more information on how to initiate a return or exchange, please refer to our Return and Exchange Policy page.

12. How Will I Know If My Order Has Been Shipped?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use the tracking number to track your order’s progress directly through the courier’s website.

13. Do You Offer Gift Wrapping?

Yes, we offer gift wrapping services for a small fee. If you'd like to have your jewelry gift-wrapped, please select the gift wrap option during checkout. Your item will be beautifully packaged and ready for gifting.

14. Can I Cancel My Order?

Orders can be canceled within 24 hours of placing them. After the 24-hour period, cancellations are not possible once the order has been processed or shipped. Please contact our customer service team as soon as possible to request a cancellation.

15. Are Your Jewelry Pieces Lead-Free and Hypoallergenic?

Yes, all our jewelry is designed with safety in mind. We use materials that are free from harmful chemicals like lead and nickel. Our jewelry is hypoallergenic and safe for most skin types, but if you have extremely sensitive skin, we recommend checking the specific material details or consulting with our customer service team.

16. Do You Offer Wholesale or Bulk Purchases?

Yes, we offer wholesale and bulk purchasing options for businesses, retailers, or special events like weddings and corporate gifting. For more information on pricing and terms, please contact us at [Your Wholesale Email].

17. How Can I Contact Customer Support?

If you have any further questions or need assistance, our customer support team is always here to help. You can reach us through:

  • Email: BNSLGSH@GMAIL.COM
  • Phone: +91 9799279134

Conclusion

We hope this FAQ has answered your questions and helped make your shopping experience easier. If you need further assistance, feel free to contact us, and we will be happy to help!

Thank you for choosing INDIANJEWELRYISH for your artificial jewelry needs. We look forward to serving you!

This updated FAQ includes detailed information about the shipping companies you use, ensuring transparency and customer confidence in your shipping processes. Let me know if you need further changes!