Return and Exchange Policy

Return and Exchange Policy

At INDIANJEWELRYISH, customer satisfaction is our top priority. We strive to ensure that all of our customers are fully satisfied with their purchases. However, we understand that there may be instances where a return or exchange is necessary. Please read our detailed return and exchange policy below:

1. Return Policy

We offer a 14-day return policy from the date of delivery. To initiate a return, you must raise a request within 14 days of receiving your order. Returns will only be accepted under the following conditions:

  • The product is in its original condition, unused, and in the same packaging as it was received.
  • The product is not damaged or altered in any way.
  • All original tags, labels, and accessories must be included.

If your return request is approved, you will be provided with further instructions on how to return the item.

2. Exchange Policy

We currently offer exchanges on select products, subject to availability. If you wish to exchange an item, please submit an exchange request within 14 days of receiving your order. The item you wish to exchange for must be of equal or greater value.

To proceed with an exchange, the following conditions must be met:

  • The item must be in its original condition, unused, and in the same packaging as when it was delivered.
  • The exchange request must be submitted within 14 days of receiving the product.

Once your exchange request is approved, we will guide you through the process, which may include returning the original item before we ship out the replacement.

3. Return Shipping Costs

Please note that the buyer is responsible for the return shipping costs unless the return is due to an error on the part of INDIANJEWELRYISH (e.g., defective product, incorrect item shipped). The cost of return shipping is non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item if it is not shipped through a traceable method.

4. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please note that it may take a 2-3 business days for the refund to appear in your account, depending on your payment provider.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been used, altered, or damaged by the buyer.
  • Products that are customized or made to order.
  • Perishable goods or personal items (e.g., undergarments, cosmetics, hygiene products).
  • Gift cards or vouchers.

6. How to Initiate a Return or Exchange

To begin a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 14 days of receiving your order by [email/contact form]. Provide your order number, a brief description of the reason for the return or exchange, and any relevant photographs if the item is damaged or defective.
  2. Return Authorization: Once your return or exchange request is reviewed, we will issue you a return authorization and provide instructions on how to proceed.
  3. Ship the Item: Package the item securely in its original packaging (if possible) and send it back to us using a trackable shipping method.
  4. Inspection and Approval: After receiving the returned item, we will inspect it to ensure it meets the return conditions. Once approved, we will process your refund or exchange request.

7. Defective or Damaged Items

If you receive a damaged or defective item, please notify us immediately. We will arrange for a full refund, exchange, or replacement, as per your preference. For damaged or defective items, we will cover the return shipping costs.

8. Contact Information

For any questions or concerns regarding our Return and Exchange Policy, please don’t hesitate to contact our customer service team:

  • Email: BNSLGSH@GMAIL.COM
  • Phone: +91 9799279134

9. Policy Changes

INDIANJEWELRYISH reserves the right to modify or update this Return and Exchange Policy at any time. Any changes will be reflected on this page, and the updated policy will be effective immediately upon posting.

Conclusion

We hope this policy helps you make your purchasing decision with confidence. Should you need any assistance, our customer support team is available to assist with any questions you may have regarding returns, exchanges, or refunds.

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